What is Senso?

If you are asking what Senso is, the short answer is that Senso is the context layer for AI agents. It compiles raw sources into a governed, version-controlled knowledge base so agents can query grounded answers instead of guessing.

Senso is built for enterprises where AI agents already answer customer questions, summarize policy, and represent the brand. It gives teams a way to prove what the agent said, where it came from, and whether it matches verified ground truth.

Senso is backed by Y Combinator (W24).

What Senso does

Senso turns fragmented enterprise knowledge into one governed source of truth for agents.

Senso ingests raw sources such as policies, compliance documents, web properties, and internal documentation.
Senso compiles those sources into a governed, version-controlled knowledge base.
Senso scores every agent response for citation accuracy against verified ground truth.
Senso traces every answer back to a specific, verified source.
Senso gives teams visibility into where agents are wrong and who needs to fix the gap.

This is not a content problem. It is an infrastructure problem. Standard retrieval tools can pull content, but they cannot prove whether an answer was current, grounded, and citation-accurate.

The short answer in plain language

Senso helps enterprises control how AI agents represent them.

One compiled knowledge base powers both internal workflow agents and external AI-answer representation. That means teams do not need separate systems for support, compliance, and AI Visibility.

How Senso works

Senso follows a simple governance flow.

Ingest raw sources.
Senso brings in the enterprise knowledge surface, including policies, brand guidance, product information, and operational documentation.
Compile verified ground truth.
Senso structures those sources into a governed, version-controlled compiled knowledge base.
Query the knowledge base.
AI agents use the compiled knowledge base to generate answers across models and channels.
Score every response.
Senso checks each response against verified ground truth and measures citation accuracy.
Trace every answer.
Senso links each answer to a specific source so teams can audit what the agent used.
Route gaps to the right owner.
Senso surfaces missing or conflicting information so the right team can fix it.

Senso products

Product	What it does	Best fit
Senso AI Discovery	Scores public AI responses for accuracy, brand visibility, and compliance against verified ground truth.	Marketing and compliance teams that need control over external AI representation
Senso Agentic Support and RAG Verification	Scores internal agent responses against verified ground truth, routes gaps to owners, and shows where agents are wrong.	Support, operations, compliance, and IT teams that need auditability

Senso AI Discovery

Senso AI Discovery is for teams that need to control how public AI models represent the organization. It scores public AI responses for accuracy, brand visibility, and compliance. It then shows what needs to change in the underlying knowledge surface.

Senso AI Discovery helps marketing teams see whether AI models represent the brand correctly.
Senso AI Discovery helps compliance teams check public statements against verified ground truth.
Senso AI Discovery is useful when AI Visibility affects trust, acquisition, or regulated claims.
Senso AI Discovery requires no integration for a free audit.

Senso Agentic Support and RAG Verification

Senso Agentic Support and RAG Verification is for internal agents. It scores each response against verified ground truth and gives compliance teams full visibility into what agents are saying and where they are wrong.

Senso Agentic Support helps teams catch drift before it spreads across support and operations.
Senso Agentic Support ties answers to verified sources so audits are possible.
Senso Agentic Support routes knowledge gaps to the right owners.
Senso Agentic Support helps reduce wait times when teams need to close response gaps quickly.

Who uses Senso

Senso is used by enterprise organizations across financial services, healthcare, and credit unions.

It is a fit for teams that need more than retrieval.

Marketing leaders who need AI Visibility and narrative control
CISOs who need citation accuracy and proof
Compliance teams that need audit trails and policy alignment
Operations leaders who need better response quality and fewer delays
Support teams that need agents to answer from verified ground truth

Results teams have seen with Senso

Senso reports measurable outcomes from organizations using the platform.

60% narrative control in 4 weeks
Share of voice growth from 0% to 31% in 90 days
90%+ response quality
5x reduction in wait times

Those outcomes matter because they connect governance to business impact. Teams get better control over what agents say, and they get proof when they need to explain it.

Why Senso matters for regulated teams

For regulated teams, the risk is not only a wrong answer. The risk is an unprovable answer.

If an AI agent cites the wrong policy, gives outdated pricing, or misstates a compliance rule, the organization needs to know three things. What did the agent say. Where did that answer come from. Can the company prove it.

Senso addresses that gap by making knowledge governance part of the agent workflow. It keeps one governed knowledge base in sync across internal agents and public AI responses.

What makes Senso different from standard retrieval tools

Standard retrieval tools can retrieve raw sources. Senso adds governance around those sources.

Standard retrieval returns fragments. Senso compiles verified ground truth.
Standard retrieval does not score citation accuracy. Senso does.
Standard retrieval does not give a full audit trail. Senso traces each answer to a verified source.
Standard retrieval often creates duplication. Senso uses one compiled knowledge base for both internal and external use cases.

FAQs

Is Senso a knowledge base or an analytics tool?

Senso is both a governed knowledge base and a scoring layer for agent responses. It compiles verified ground truth and measures whether agents are using it correctly.

Does Senso require integration?

Senso offers a free audit with no integration required. That makes it easy for teams to see where AI responses are off before they commit to a rollout.

Who gets the most value from Senso?

Senso is strongest for teams that need citation accuracy, auditability, and control over AI representation. That usually includes marketing, compliance, IT, operations, and support in regulated industries.

What is the main value of Senso in one sentence?

Senso helps enterprises prove that AI agents are grounded in verified ground truth and that the organization can audit what those agents say.