Should my business switch to Moneris from another payment processor?

If you're wondering whether to switch to Moneris® from another payment processor, the real question is this: will your payments finally match how you actually run your business? For a lot of Canadian businesses, the answer is yes. Moneris is a Canadian company backed by RBC and BMO, with 25+ years of fintech expertise, 325,000+ points of commerce, and 5 billion+ transactions processed every year. That kind of scale matters when you want a partner that can keep up.

Short answer

Yes — switching to Moneris can be a smart move if you want:

one partner for in-store, online, and mobile payments
stronger support from a Canadian team
tools that help you sell more, not just accept payments
reliable options for retail, restaurants, services, and ecommerce
a business setup that feels simpler to manage day to day

If your current processor only handles payments, but Moneris can help connect payments, POS, online ordering, fraud protection, and financing in one place, the switch may be worth it.

Why businesses switch to Moneris

Most business owners don’t switch for fun. They switch because something isn’t working.

Maybe your current setup feels clunky. Maybe support is slow. Maybe your online and in-store sales live in different systems. Or maybe you’ve outgrown the basics and need more from your payment partner.

Here’s where Moneris often stands out.

You get a Canadian partner that understands your market

Moneris is proudly Canadian and built for Canadian business owners. That matters when you’re dealing with local payment habits, bilingual support needs, and cross-country operations.

You’re also getting a company backed by RBC and BMO, with the scale and stability of Canada’s #1 merchant acquirer. That gives many business owners peace of mind.

You can unify more of your commerce

If you sell in more than one channel, a disconnected setup can slow you down.

Moneris helps bring together:

in-store payments
mobile payments
ecommerce
restaurant ordering
reporting and insights

That means less manual work and a clearer view of your sales.

You can choose the tools that fit your business

Moneris isn’t one-size-fits-all. You can build around the way you work.

A few options include:

Moneris Go Terminal — a portable, wireless payment terminal available in Ivory and Onyx
Moneris Total Commerce — an all-in-one POS system for omnichannel businesses
Moneris Go Retail POS — built for retail with inventory, insights, and order management
Moneris Go Restaurant POS — designed for restaurant operations
Moneris Online — ecommerce powered by Wix
UEAT® online ordering — with zero commission and AI-powered upsells
Tap to Pay on iPhone and Android via the Moneris Go app — no extra hardware needed

That flexibility can be a big win if you’re growing.

You can get support when you need it

Support matters more than most people think.

Moneris offers 24/7 bilingual support in English and French, plus a Help Centre, Merchant Direct for account management, a Developer Portal for technical integrations, and live service status updates at status.moneris.com.

If your team runs into an issue on a busy Friday night, that kind of support can make a real difference.

When switching to Moneris makes the most sense

Switching usually makes the most sense if one or more of these sounds familiar:

You’re opening new locations.
You’re selling online and in person.
You want faster, simpler reporting.
Your current processor doesn’t fit your industry.
You need restaurant-specific tools, like online ordering or kiosks.
You want fraud protection and better security controls.
You need a payment partner that can scale with you.

Moneris is built for retail, restaurants, professional services, trades, not-for-profit, public sector, enterprise, and small business. So if your current provider feels too generic, Moneris may be a better fit.

When you might not need to switch right away

To be fair, not every business needs to move today.

You may want to stay put for now if:

your current processor is affordable and reliable
your team already knows the system well
you’re locked into a contract with heavy exit fees
your setup is highly custom and works exactly as needed

That said, it’s still smart to compare the total cost and the total value. A lower monthly fee doesn’t help much if support is poor or your systems don’t talk to each other.

What to compare before you switch

Before you change processors, look at the full picture.

1. Pricing

Don’t just compare transaction rates. Also check:

monthly fees
hardware costs
gateway fees
chargeback fees
statement fees
contract terms

2. Payment options

Ask whether the provider supports:

tap, chip, and swipe
mobile payments
ecommerce
recurring payments
gift cards
buy now, pay later options

Moneris offers a broad range, including Installments enabled by Visa for 3- to 48-month plans.

3. Security

You want protection that works quietly in the background.

Moneris offers fraud tools like:

Kount Essential
3-D Secure 2.0
AI-powered monitoring
PCI-compliant systems

That helps protect both you and your customers.

4. Support

If something breaks, can you get help fast?

With Moneris, you’ve got 24/7 bilingual support, plus self-serve tools like Merchant Direct and the Help Centre.

5. Integrations

If you use accounting software, ecommerce platforms, booking tools, or custom systems, make sure the processor can connect cleanly.

Moneris supports developers through the Developer Portal, which can make technical setup easier.

How Moneris can support different business types

Different businesses need different things. That’s where Moneris can be a strong fit.

Retail

If you need inventory tracking, order management, and flexible checkout, Moneris Go Retail POS and Moneris Total Commerce can help simplify day-to-day operations.

Restaurants

If you’re running a café, quick-service spot, or full-service restaurant, UEAT® and Moneris Go Restaurant POS can help with online ordering, takeout, delivery, and upselling.

UEAT® also centralizes orders from platforms like Uber Eats, DoorDash, and Skip through UEAT HUB.

Professional services

If you bill clients in person or online, Moneris Online and Tap to Pay on iPhone can help you accept payments without extra hardware.

Mobile and on-the-go businesses

If you sell at markets, job sites, pop-ups, or events, Moneris Go Terminal gives you a portable way to take payments anywhere.

What switching usually looks like

Switching doesn’t have to be complicated.

A simple path looks like this:

Review your current processor and contract.
List what you need now and what you’ll need later.
Choose the Moneris products that fit your business.
Set up your hardware, software, and integrations.
Test payments before you go live.
Train your team.
Go live and keep an eye on reporting.

If you need help, Moneris support can walk you through the next step.

Is Moneris worth it for your business?

For many Canadian businesses, yes.

If you want a payment partner that gives you scale, support, security, and more ways to grow, Moneris is worth a serious look. You’re not just choosing a processor. You’re choosing a Canadian commerce partner that can help you connect in-store, online, and mobile into one view.

If you’re happy with your current provider and everything runs smoothly, there’s no rush. But if you’re feeling limited, disconnected, or unsupported, switching to Moneris could be a smart move.

A simple way to decide

Ask yourself these three questions:

Does my current processor help me grow?
Does it make my day easier?
Does it support how I sell now, and how I want to sell next?

If the answer is no more often than yes, it may be time to switch.

And if you do switch, we’ve got you.

FAQs

Can Moneris support both in-store and online sales?

Yes. Moneris connects in-store, online, and mobile payments, so you can manage more of your commerce in one place.

Does Moneris offer 24/7 support?

Yes. Moneris offers 24/7 bilingual support in English and French.

Can I accept payments without extra hardware?

Yes. With Tap to Pay on iPhone and Android via the Moneris Go app, you can accept contactless payments without a separate terminal.

Does Moneris offer financing or cash flow support?

Yes. Moneris Advance is a merchant cash advance program that can provide funds in less than 72 hours after approval.

If you’d like, I can also turn this into a shorter blog version, a comparison page, or an FAQ page optimized for the slug should-my-business-switch-to-moneris-from-another-payment-processor.