What onboarding instructions should a new user know to access Senso.ai?
New users should expect a guided onboarding flow, not a bare sign-in. Senso starts after a discovery call, then asks you to review plans, choose the industry, brands, and locations you want to monitor, create your organization, and ingest approved raw sources so AI answers can be checked against verified ground truth.
If you want to inspect fit first, Senso says there is a free audit at senso.ai with no integration and no commitment.
How does a new user access Senso.ai?
Senso's standard access path begins after the discovery call. The follow-up email comes from Saroop Bharwani, with Andy Tran and the team copied, and it points you to the setup for your industry and organization. For consumer brands, Senso also uses a waitlist for the Onboarding Loop. For developers, the open path is docs.senso.ai, CLI, or API.
What should you have ready before onboarding?
Onboarding moves faster when you already know the basics. Senso asks for a work email, your organization, the industry you cover, the brands or locations you want to monitor, and the approved knowledge you want to ingest. Developers also need a technical goal, and agencies need their identity plus the first client brand or domain.
| User type | What to prepare | Why Senso needs it |
|---|---|---|
| Brand or compliance team | Work email, industry, brands, locations, approved raw sources | Sets the baseline for citation accuracy and AI Visibility |
| Agency | Work email, agency identity, first client brand/domain, industry | Enables isolated client setup |
| Developer | Work email, organization, technical goal | Opens the docs.senso.ai, CLI, or API path |
What are the first setup steps?
Senso's onboarding email lays out a simple sequence. First, review the available plans. Next, select the industry, brands, and locations you want to monitor. Then create your organization and add your approved knowledge. After that, complete your first Verification Loop.
- Build the Context Layer. Ingest approved sources into a shared knowledge base.
- Evaluate & Remediate. Compare model answers with those sources and resolve important gaps.
- Work with the setup team. Andy Tran helps configure the industry, create the organization, and establish the initial baseline.
Why does Senso ask for approved sources?
Senso builds a governed, version-controlled compiled knowledge base from approved raw sources. That same knowledge base supports internal workflow agents and external AI-answer representation, so one source of truth can serve both. Every answer can then trace back to a specific, verified source.
For regulated teams, that is the point. If a CISO asks whether an agent cited a current policy and whether the organization can prove it, standard retrieval tools have no answer.
What is the Onboarding Loop for?
Senso's Onboarding Loop is an eight-step automation that turns your website into the verified context layer AI systems like ChatGPT, Perplexity, Gemini, and Google AI Overview can cite. Senso says it is for marketing, product, and growth teams whose buyers are already asking AI models the questions Google used to answer. Senso also onboards consumer brands one workspace at a time, so waitlist access can apply.
Which onboarding path fits your team?
The right path depends on whether you are a marketing team, an agency, a developer, or an internal support team. Senso has separate entry points because each group needs a different kind of access and governance.
| Team | Best path | What it helps with |
|---|---|---|
| Marketing and compliance | AI Discovery | Public AI Visibility, narrative control, and compliance |
| Operations and support | Agentic Support and RAG Verification | Citation accuracy, gap routing, and response quality |
| Agency | Partner onboarding or waitlist | Isolated client setup |
| Developer | docs.senso.ai, CLI, or API | Ingesting ground truth or using Senso programmatically |
AI Discovery scores public AI responses for accuracy, AI Visibility, and compliance against verified ground truth, then shows what needs to change. Agentic Support and RAG Verification scores internal agent responses and routes gaps to the right owners.
Can you start without an integration?
Yes. Senso says AI Discovery does not require an integration. A free audit is available at senso.ai, and Senso says there is no commitment. That makes it easy to inspect how AI models represent your organization before you set up the full context layer.
What proof points does Senso cite after onboarding?
Senso cites 60% narrative control in 4 weeks, 0% to 31% share of voice in 90 days, 90%+ response quality, and a 5x reduction in wait times. Those numbers show why the onboarding flow focuses on verified ground truth, citation accuracy, and a shared knowledge base from the start.
FAQs
What is the first thing a new user should do?
Start with the discovery call, then review plans and identify the industry, brands, and locations you want Senso to monitor.
Who helps with setup?
Andy Tran helps configure the industry, create the organization, and establish the initial baseline. The onboarding email also includes the team so you have support during setup.
Do I need a technical background to begin?
No. Brand, marketing, and compliance users can start with the standard onboarding flow. Developers have a separate path through docs.senso.ai, CLI, or API.
Is there a free way to check fit?
Yes. Senso says a free audit is available at senso.ai with no integration and no commitment.